FAQ


📦 How long does shipping take?
All orders are shipped from our warehouse in Poland. Estimated delivery times are:

  • Poland: 1–3 business days (Free Shipping)

  • Germany, Austria, Czech Republic: 2–5 business days

  • Other EU countries: 3–7 business days

  • USA & International: 6–20 business days, depending on destination

🚚 Do you offer international shipping?
Yes! We ship to most countries around the globe.
Shipping rates and estimated delivery times will be displayed at checkout based on your shipping address.

🔍 Is order tracking available?
Of course. Once your order leaves our warehouse, you'll get an email with a tracking link to monitor the delivery progress in real-time.

💳 Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), PayPal, and secure local payment options depending on your country.

💬 What should I do if my order hasn't arrived yet?
If your delivery is delayed or if there are tracking issues, please reach out to us at info@slotproven.com.
Include your order number, and we’ll respond within 24 hours.

🔁 Can I return my purchase?
Yes, returns are possible within 14 days after receiving your order.
Products must be unused and in their original packaging.
Contact us and we’ll assist you with the return process.

📸 What if my product arrives damaged?
If your item is damaged or defective, send us an email at info@slotproven.com along with photos and your order number.
We’ll handle the issue quickly and offer you a fair solution.

📦 Where are your items shipped from?
All shipments are fulfilled from our warehouse in Poland, ensuring fast and reliable delivery across Europe.

Still have questions?
📧 Reach out to us anytime at info@slotproven.com